Sun 19th May 13, 17:3
Thomas Cook still has a long flight ahead of it, but the new Captain at the controls seems to have stabilised the craft. In fact, things now look normal. Above all, the company needs to sharply improve the experience of its customers, quite a challenge. However, the 1.6bn pound capital restructuring announced last week means that the outfit now has a fighting chance. Then there are the upwardly revised cost-savings targets and plans to rationalise its airlines and dealings with hotels. The travel tour operator may be headed for a sunnier future, says The Sunday Timesīs Matthew Goodman.
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